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Someone has raised a harassment concern. How do we support them while it is looked into?

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Last updated 10 November 2026

There's pressure in the teamFor Champions, Peer Supporters

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In short

Keep them safe, assure them there will be no retaliation, keep the matter confidential and offer support. Keep the people who support them separate from the people who investigate.

Unfortunately, we cannot advise on a specific case. For that, contact TAFEP or SNEF. TAFEP’s guidance for employers sets out how to respond.

What to do

  1. Act quickly to keep the person safe If there is immediate danger, contact security or the police.
  2. Assure them there will be no retaliation for raising the concern.
  3. Keep identities confidential, both the person’s and the alleged harasser’s.
  4. Reduce contact between them while the matter is looked into, for example by changing reporting lines or where people sit.
  5. Offer support, such as counselling, your EAP or regular check-ins.
  6. Appoint someone with no conflict of interest to look into it Tell both people how long it will take, and keep them updated.

Watch out for

  • Keep support and investigation separate. A Peer Supporter or Champion can listen and help the person understand their options, but should not look into the facts or take sides (see How should the Peer Supporter role be set up?).
  • Check in with the person after the matter is closed too, as the effects can last beyond the outcome.

Discover more

CourseSupporting Colleagues Through Workplace HarassmentSee dates and fees on Wayfinder →

Kaleidoscope Labs manages the Network and provides some of these courses and workshops for a fee.

Read more

GuidanceTAFEP: Manage and prevent workplace harassmentArticleNavigating the Minefield: Understanding Conflict, Bullying, and Harassment in the WorkplaceRelated questionMany of our staff say they are burnt out. Is resilience training enough?Related questionOur staff only mention workload when they resign. How do we get them to raise it earlier?

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See all questions. This is general guidance, not legal or clinical advice. Can’t find your answer? Email hello@wellbeingchampions.sg.