Last updated 10 November 2026
Agree the role in writing before you appoint anyone, covering choice, training, time, recognition and term.
Most questions about the role are about time, obligation and incentives. A Peer Supporter with no agreed time, limits or backup is likely to burn out.
What to agree
| Point to agree | What we suggest |
|---|---|
| Choice | The role is voluntary. Someone who attends a course is under no obligation to become a Peer Supporter. |
| Training | Completing one course, such as Foundational Psychological First Aid, is not enough to become a Peer Supporter. Start with Psychological First Aid training, then give people a chance to practise the role before they begin. The organisation appoints people to the role. |
| Time | Agree a rough time allowance with the supporter’s manager, so the work is not done on top of a full job. |
| Appraisal | Recognise the role in appraisal as a contribution. Never treat it as a penalty, and set no targets for the number of check-ins or escalations. |
| Incentives | Decide how you will recognise the role, for example through recognition, development or an allowance, and apply it fairly. |
| Term | Appoint for a set term, such as 12 months, with the option to renew. Plan a refresher before each renewal. |
| Who is suitable | People colleagues already trust and who listen well. Ask staff to volunteer, then get their manager’s endorsement before the organisation confirms them. Avoid people who handle disciplinary or grievance cases. They do not need to be People Leaders. |
| Link to the organisation | Peer Supporters can share themes with Champions, such as abusive customers or a change that was badly explained, without identifying anyone. This helps the organisation spot problems early. |
Watch out for
A Peer Supporter does not:
- counsel, diagnose or treat
- investigate complaints or take sides
- promise complete confidentiality
- decide alone whether a risk is serious
- assess whether someone is fit for work
- carry a colleague’s situation alone
Good to know
A Peer Supporter is trained, appointed by the organisation and has an agreed referral process to follow. They won’t always be able to find a solution – and that’s fine. Their role is to listen and help the person reach the right support. If in doubt, they should refer.
Discover more
Kaleidoscope Labs manages the Network and provides some of these courses and workshops for a fee.
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See all questions. This is general guidance, not legal or clinical advice. Can’t find your answer? Email hello@wellbeingchampions.sg.