I am a Peer Supporter
You want to be the person your colleagues can turn to.
The WCN gives Peer Supporters the skills, structure, and community to keep showing up well.
That is not a small thing. Peer Supporters are often the first point of human contact when someone is struggling at work. Before the manager knows. Before HR is involved. Before anyone else notices.
The Well-being Champions Network (WCN) trains you for that moment, and then makes sure you are not left to carry it alone.
What Peer Supporters Actually Do
The Peer Supporter role is the supporting function in the WCN’s three-tier model. You operate without positional authority, providing peer-level support within clearly defined guidelines and escalation pathways. You are not a counsellor and you are not expected to be. Your job is to recognise distress, respond safely, maintain your boundaries, and escalate when needed.
Done well, this is one of the most valuable things an organisation can have. The WCN exists to help you do it well, consistently, and sustainably.
What the WCN Offers Peer Supporters
WFR Circles
One of the most documented risks in peer support is capability decay. Skills fade without reinforcement. Boundaries blur. Hesitation increases. This is not a failure of learning. It is a lack of infrastructure.
WFR Circles are structured, six-month peer practice groups for trained Well-being First Responders. Each Circle meets monthly for guided sessions covering boundary calibration, scenario rehearsal, and collective reflection. The goal is not more training. It is turning what you learned into steady, safe behaviour.
AI Scenario Practice
Between sessions, the WCN platform gives you access to AI-powered scenario practice: realistic, risk-free rehearsal of high-stakes conversations. Practising how to respond before a real situation occurs builds the kind of judgment that holds under pressure.
Community of Practice
The WCN’s digital Community of Practice connects you with trained Peer Supporters across industries and sectors. You are not navigating this role in isolation. You have access to peers who understand what it feels like to carry it, and practitioners who can help you carry it better.
Events
WCN events are not conferences. They are full-day immersive experiences where Champions, Leaders, and Peer Supporters from across organisations come together to practise, not just listen. Expect concurrent workshops, experiential sessions, applied drama, and a closing mass participation challenge. Past events have been held at A*STAR Infuse in partnership with WSHC.
The Peer Supporters Progression Path
Some Peer Supporters come to the WCN because they were nominated. Others come because they have always been the person colleagues turn to and they want to do it properly. A few come because they have been in that moment, unprepared, and never want to feel that way again.
Wherever you are starting from, the WCN makes sure you are not doing this alone.
Your Capability Pathway
Becoming a Certified Well-being First Responder
The Well-being First Responder (WFR) programme is the WCN’s flagship training pathway. Completing the full Peer Supporter pathway earns you the Certified Well-being First Responder (CWFR) credential.
The programme is structured around roles. Everyone starts with the same Foundation: self-care for sustainable well-being, foundational Psychological First Aid (PFA), and psychological safety at work. From there, each role follows a track tailored to their specific function.
Your track: Certified WFR (Peer Supporter)
The Peer Supporter track adds three mandatory modules to the Foundation: Mind-Body Practices for Self Regulation, Intermediate Psychological First Aid (PFA) covering complex reactions and suicide awareness, and Advanced PFA covering empathetic supportive conversations. You then choose one elective from options including Emotional Regulation and Mental Agility at Work, Resilience and Mental Toughness, Chronic Stress and Burnout, Return to Work Support after Mental Illness, and Well-being in Digital and AI-enabled Work, plus one Mental Health Literacy elective.
Ready to support others' well-being?
Talk to us about where your organisation is and where it needs to go.