The starting point: respond early, humanely and safely when a colleague is struggling.
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Description
AVAILABLE FOR REGISTRATION
Classroom | Up to 30 learners | $300
SISO 4 SDU
WHO IS THIS FOR
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Every employee (step 2 of the recommended learning sequence)
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Staff being appointed as Well-being First Responders
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Supervisors, HR and well-being champions
THIS COURSE IS FOR YOU IF...
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You want to know what to do when a colleague is struggling, including
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How to prepare yourself before approaching the affected person
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The right way to approach the affected person
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You worry about saying the wrong thing
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You want to begin the WFR pathway
RATIONALE
Distress at work is usually noticed first by a colleague, not a professional. Without a shared, safe method, people either stay silent or overstep. Participants learn mental health as a continuum, stress versus crisis, self-care, and the WHO LOOK-LISTEN-LINK framework through guided role-plays.
LEARNING OUTCOMES
By the end of the course, participants will be able to:
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Explain mental health as a continuum and how distress shows up at work
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Tell stress from crisis and recognise ripple effects across a team
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Practise self-care across the Eight Dimensions of Well-being
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Explain the purpose, scope and ethical limits of Psychological First Aid
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Apply LOOK-LISTEN-LINK to give early support and connect people to the right pathway
WHY THIS COURSE, WHY NOW
Peer support is a central recommendation of the Tripartite Advisory on Mental Well-being at Workplaces. This course is aligned with NMHCTF Competencies 1-4, ISO 45003 and the HPB Design Guide.
What sets it apart: A core course of the WFR pathway, with ongoing Community of Practice access.
BENEFITS FOR INDIVIDUALS
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Confidence to respond safely
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A clear framework and clear limits
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A core step on the WFR pathway
BENEFITS FOR YOUR ORGANISATION
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A shared language and method across the organisation
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Earlier detection before absence or crisis
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A foundation for a formal peer support network
WHY ORGANISATIONS CHOOSE IT
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The anchor course of the WFR pathway
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Earns 4 SDU; also available as part of the WSQ Workplace PFA programme
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Leads into Intermediate PFA, Advanced PFA and the full WFR pathway
RECOMMENDED NEXT STEP
Psychological Safety at Work, or Intermediate PFA
