People don’t speak up because they don’t care. They stay silent because it doesn’t feel safe. This course helps you change that -- not through theory, but through how you show up in everyday conversations.
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Description
Psychological safety is not built through policies. It is built moment by -- in how people listen, respond and create space for others to speak.
This course develops your ability to navigate real workplace conversations involving stress, uncertainty and mistakes with clarity, care and professional judgement.
Grounded in the Psychological First Aid (PFA) framework, you will learn how to engage in conversations that reduce fear, build trust and support early intervention — without overstepping your role.
Who this is for
This course is for leaders, supervisors, team members and Well-being Champions who want to create a workplace where people feel safe to speak up, ask for help and contribute openly.
If you have ever:
- Held back from speaking up
- Not known how to respond when someone shares something difficult
- Wanted to build a stronger, more trusting team
This course gives you the practical skills to do so.
No clinical background required. Just a willingness to reflect and show up differently.
What you will walk away with
By the end of the session, you will be able to:
- Understand what psychological safety is and why it impacts performance, trust and wellbeing
- Recognise behaviours and workplace conditions that create safety or trigger threat
- Apply practical communication techniques to support safe, open conversations
- Respond to workplace situations with clarity, empathy and appropriate boundaries
- Translate psychological safety into simple, actionable team practices
About this programme
This is a preventive, non-clinical and role-bound course. You will not be asked to diagnose or treat.
Instead, you will learn how to engage safely, listen within boundaries and activate appropriate support or escalation pathways when needed.
Grounded in the World Health Organization Psychological First Aid framework, this course operationalises the Look–Listen–Link principles as a practical conversational discipline in the workplace.
Delivered under Singapore’s Well-being Champions Network (WCN), a national initiative supported by MOM, NTUC and SNEF, and powered by Kaleidoscope Labs.
Alignment
Aligned with Singapore's National Mental Health Competency Training Framework (Competencies 1–3 fully covered; Competency 4 in workplace context; Competency 8 foundational; Competencies 5 and 6 at awareness level), and guided by the Singapore Health Promotion Board Design Guide for Mental Well-being Programmes, ISO 45003 and BS 30480.
