Knowing what to do is one thing. Knowing how to show up in the conversation is another. This course is where everything you have learned becomes instinct -- and where real confidence is built.
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Description
AVAILABLE FOR REGISTRATION
Classroom | Up to 16 learners | $300
SISO 4 SDU
CoWELL: Ngee Ann Polytechnic Post-Diploma Certificate (PDC 3)
WHO IS THIS FOR
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Designated Well-being First Responders
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Peer supporters who have completed PFA training
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HR and well-being leads who hold supportive conversations
THIS COURSE IS FOR YOU IF...
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You know the PFA framework but want to use it confidently under pressure
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You want practice, not theory
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You hold or expect to hold difficult conversations
RATIONALE
Knowing the framework is not the same as using it under pressure; a conversation can contain distress or accidentally escalate it. This course focuses on how supportive conversations are actually conducted, closing with six facilitator-guided simulations that rise from everyday distress to suicide ideation and safety escalation.
LEARNING OUTCOMES
By the end of the course, participants will be able to:
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Articulate the purpose, scope and limits of supportive conversations at work
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Apply LOOK-LISTEN-LINK to conduct safe, empathetic conversations
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Recognise indicators of distress through observation, without diagnosing
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Use calm, containing listening to reduce emotional escalation
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Activate support or escalation pathways while keeping professional boundaries
WHY THIS COURSE, WHY NOW
Appointed responders need evidence of practical readiness, not attendance alone. Small-group, simulation-based practice is less common in the market.
What sets it apart: Six graded live simulations in one session, capped at 16 so every participant practises.
BENEFITS FOR INDIVIDUALS
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Ability to open, hold and close a hard conversation
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Confidence under pressure
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Clear professional boundaries
BENEFITS FOR YOUR ORGANISATION
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Responders ready for real situations
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Fewer conversations that make things worse
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Dignified escalation that preserves trust
WHY ORGANISATIONS CHOOSE IT
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Completes the PFA pathway from Foundational to Advanced
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Small classes (16 pax) for depth and real practice
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Earns 4 SDU
RECOMMENDED NEXT STEP
WFR Circles (six-month cohort)
