Knowing what to say is not the challenge. Knowing how to show up as a leader in that moment is. When someone on your team is struggling, the conversation you choose to have shapes trust, safety and performance. This course helps you lead those moments with clarity, confidence and care.
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Description
Supportive conversations are not about having the perfect words. They are about creating the right space -- where someone feels seen, heard and safe enough to speak.
In high-hazard and high-pressure environments, leaders often want to create psychological safety but may not realise that their own pressure response can unintentionally shut it down. The moment stress rises, teams sense it. And that is often when people go quiet -- precisely when speaking up matters most.
This course helps you recognise and regulate that moment.
Grounded in Psychological First Aid (PFA) and psychological safety principles, you will learn how to engage, listen and respond without overstepping into counselling -- while still making a meaningful difference.
Because leadership today is not just about driving performance.
It is about showing up when it matters most.
Who this is for
This course is for leaders, managers and supervisors who are responsible for people and recognise that wellbeing is part of performance.
If you have ever:
- Not known how to respond when a team member opens up
- Avoided a difficult conversation because you were unsure what to say
- Wanted to support your team without crossing professional boundaries
This course gives you the structure and confidence to do so.
No clinical background required. Just a willingness to lead with awareness and empathy.
What you will walk away with
By the end of the session, you will be able to:
- Recognise early signs of stress, burnout and emotional distress in your team
- Notice and regulate your own pressure responses as a leader in critical moments
- Initiate and hold supportive conversations with clarity and empathy
- Apply structured conversation frameworks (e.g. S.E.A.T and PFA principles) in real situations
- Maintain professional boundaries while still providing meaningful support
- Respond to sensitive situations with calm, confidence and appropriate next steps
About this programme
This is a non-clinical, leadership-focused course. You will not be asked to diagnose or counsel.
Instead, you will learn how to lead conversations that build psychological safety, support early intervention and strengthen trust within your team.
Grounded in the World Health Organization Psychological First Aid framework, this course translates the Look–Listen–Link approach into practical leadership conversations that can be applied immediately at work.
Delivered under Singapore’s Well-being Champions Network (WCN), a national initiative supported by MOM, NTUC and SNEF, and powered by Kaleidoscope Labs.
Alignment
Aligned with Singapore's National Mental Health Competency Training Framework (Competencies 1–4; 5–6 at awareness level; 8 foundational), the Singapore Health Promotion Board Design Guide for Mental Well-being Programmes, ISO 45003 and BS 30480.
Prerequisites
To maximise learning and application, participants are strongly encouraged to have attended:
- WFR – Foundational Psychological First Aid (FPFA)
- WFR – Psychological Safety at Work
These programmes provide the essential foundations in recognising distress and creating safe environments, allowing this course to focus more deeply on leading real conversations with confidence and skill.
