A colleague goes quiet. Someone breaks down. Another says something that stops you cold. These moments happen in real workplaces every day. This course prepares you for when they do -- and when they are harder than anything the Foundational course covered.
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Description
Who this is for
This course is for anyone who has completed the Foundational Psychological First Aid course and wants to go further. If you are a peer supporter, a nominated well-being contact, or simply someone people tend to turn to, this is your next step.
No clinical background required.
What you will walk away with
By the end of the session, you will be able to:
- Recognise how complex distress -- including trauma, grief, anxiety and panic -- shows up at work
- Identify indicators of self-harm and suicidal ideation, and respond with care and clarity
- Apply the Prepare--Look--Listen--Link framework confidently to more demanding situations
- Escalate concerns appropriately and know exactly when your role ends
- Practise your response through realistic workplace scenarios and guided role-plays
About this programme
This is a non-clinical course. You will not be asked to diagnose, counsel or treat. You will learn to recognise complex distress, respond calmly and ethically, and connect someone to the right help -- all within the boundaries of your role.
Delivered under Singapore's Well-being Champions Network (WCN), a national initiative supported by MOM, NTUC and SNEF, and powered by Kaleidoscope Labs.
Accreditation and alignment
Accredited by the Singapore Institute of Safety Officers (SISO) CPD and awarded four (4) Safety Development Unit (SDU) points.
Aligned with Singapore's National Mental Health Competency Training Framework (Competencies 1–4; 5–6 at awareness level; 8 foundational); The Singapore Health Promotion Board Design Guide for Mental Well-being Programmes, ISO 45003 and BS 30480.
Prerequisites
Completion of the Foundational PFA (FPFA) course is required before enrolling in this course.
